Shipping policy
At Kitchen Nest, we aim to deliver your kitchen essentials safely and on time.
1. Order Processing
- Orders are processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive an order confirmation after placing your order.
2. Delivery Time
- Estimated delivery time: 3–7 business days after your order is processed.
- Delivery times may vary depending on your location, courier service, weather conditions, or other unforeseen circumstances.
3. Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
- Any applicable additional delivery charges will be communicated to you where required.
4. Cash on Delivery
- Cash on Delivery (COD) may be available for eligible orders and locations.
- If you choose COD, please keep the exact amount or sufficient change ready when your order arrives.
5. Tracking
Once your order has been shipped, you may receive tracking details through your registered phone number or email, where available.
6. Delivery Address
Please provide a complete and accurate delivery address and contact number when placing your order. Kitchen Nest is not responsible for delays caused by incorrect or incomplete address information.
7. Delayed or Lost Orders
While we work with reliable delivery partners, unexpected delays may sometimes occur. If your order is significantly delayed or appears to be lost, please contact our customer support team for assistance.
8. Damaged Package
If your package appears damaged at the time of delivery, please record a continuous unboxing video from the beginning of opening the package. This video may be required for any return, replacement, or refund request.
9. Contact Us
For questions regarding shipping or your order, please contact Kitchen Nest Customer Support through the contact details provided on our website.
Note: Delivery times are estimates and are not guaranteed.