Refund policy
At Kitchen Nest, we want you to be satisfied with your purchase. Please read our return and refund policy carefully before placing your order.
1. 5-Day Return Policy
You may request a return or replacement within 5 days of receiving your order. Requests submitted after 5 days may not be accepted.
2. Unboxing Video Is Mandatory
An unboxing video is required for all return, replacement, and refund requests.
- Start recording before opening the package.
- The video must clearly show the sealed package, shipping label, and the complete unboxing process from beginning to end.
- Please do not pause, cut, or edit the video.
- Requests without a valid unboxing video may not be eligible for a return, replacement, or refund.
3. Non-Returnable Items
The following specific items are not eligible for return or refund:
- X
- Y
- Z
Please replace X, Y, and Z with your actual non-returnable products.
4. Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please contact Kitchen Nest within 5 days of delivery with the required unboxing video.
Depending on the situation, the product may be eligible for a replacement or return.
5. Refund Processing
Once the returned item is received and inspected, your refund will be processed within 3–7 days of receiving the returned product.
The actual time for the refund to appear in your account may vary depending on your payment provider or bank.
6. Return Shipping Charges
Return shipping charges will be deducted from the refund amount, where applicable.
7. Product Condition
Returned products should be unused and in their original condition and packaging, unless the return is due to a damaged or defective item.
Important
Before opening your package, please make sure to record a continuous unboxing video from the beginning of the package opening. This video is mandatory for processing return, replacement, and refund requests.
Kitchen Nest reserves the right to reject returns that do not meet the conditions mentioned above.